![]() To make the best use of tools like Zia AI, you should determine the key CRM metrics you want to track first. The mobile app with business card-scanning capabilities puts all of your customers’ data in one place and automatically logs call data for added accuracy and convenience. Zia can even help you cross-sell by analyzing sales patterns and recommending products for each customer at the ideal time. Zia can also determine when your clients are most likely to open an email, answer a call or visit your website. Subscribers to the Enterprise and Ultimate plans get access to Zia AI, a virtual assistant with data analysis capabilities to identify patterns in your platform’s activity history and suggest workflow improvements and time-saving automations. This system keeps your employees looped in to important developments and helps them stay on top of evolving customer interactions from wherever they’re working. We especially liked how real-time prospect alerts notify the appropriate members of your sales team when anyone visits your website, opens your email or talks about your brand on social media. Teams in different areas can come together easily within their CRM for sales pitches and product demos through a wide range of conferencing integrations, including BlueJeans, GoTo Meeting,, TeamViewer, Zoom Meeting and Cisco Webex. We found Zoho CRM’s ease of use, effective mobile apps and built-in communications features make it an excellent CRM for employees and teams that spend the majority of their time away from the office. ![]() Why We Chose Zoho CRM as Best CRM for Remote Teams These tools provide exceptional lead generation and deal predictions to identify the potential customers who are most likely to convert, helping sales teams focus their efforts in the most efficient way possible. Zoho CRM also makes great use of artificial intelligence (AI) tools with advanced options such as Zia, Zoho’s AI-powered assistant. ![]() This user-friendly platform integrates with hundreds of popular apps and software, helping centralize data and make it more accessible for remote teams. Zoho CRM is a widely adopted customer relationship management (CRM) platform, which has a strong emphasis on lead generation, accelerating sales and measuring performance.
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